Shipping & Returns
Shipping Information
We ship premium home decor and kitchenware from our home in Toronto. All orders are carefully packaged to ensure your items arrive in perfect condition.
Free Shipping in Canada on Orders Over $175
Orders with a subtotal of $175 CAD or more ship free to any address in Canada. The discount is applied automatically at checkout, no code needed. It covers our regular shipping options; premium express services (such as Priority) may still carry a charge.
Shipping Rates & Delivery Times
Canada:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
For orders under $175, shipping costs are calculated at checkout based on your location and selected shipping method.
United States & United Kingdom:
We also ship to the US and the UK. Shipping costs are calculated at checkout. The free shipping offer applies to Canadian addresses only, and any import duties or taxes are set by the destination country.
Order Processing
Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your order ships.
Returns & Exchanges
Our Return Policy
We want you to love your Grace Home Collection pieces. If you're not completely satisfied, we accept returns within 30 days of delivery for a full refund.
Return Conditions
- Items must be unused and in original condition
- Original packaging must be intact
- Proof of purchase required
- Porcelain and fragile items must be securely packaged for return shipping
How to Initiate a Return
Contact us at gracehomecollection@gmail.com with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Exchanges
We're happy to exchange items for a different size, color, or product of equal value. Contact us to arrange an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us.